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How Ennebiservice saves €40,000 a year on shipping
Ennebiservice is an e-commerce for appliance spare parts based in Magione, Italy, led by Nicola Barbanera. What began as a physical appliance-repair shop was digitized in the early 2000s and grew through eBay, WooCommerce and, finally, Shopify.
Its mission: help people avoid throwing appliances away by finding the right spare part for every case.
CHALLENGE
Shipping that couldn't scale
Before Sendcloud, everything went through Poste's web service or the post office. Tracking was lost after the border and there was no way to reach the customer. Ennebiservice received complaints about parcels that never arrived and, when in doubt, always refunded.
SOLUTION
A deeper integration that does the heavy lifting
With Sendcloud, Ennebiservice connected shipping straight into Shopify, with automatic tracking notifications and a full record in the order dashboard. Integrated with Zendesk, customer service has everything at hand.
Pre-negotiated carrier rates, Pack&Go and international shipping tools handle the hard parts, right down to invoicing, so the team knows exactly what it earned on each order the moment it ships.
RESULTS
A full-time role, freed up
Quantified, the benefit of Sendcloud is a full-time warehouse employee, roughly €40,000 a year. The person who used to sit at the computer loading orders and printing labels is no longer needed, freeing resources to reinvest in the business.
€40,000 a year saved
Automating shipping freed up a full-time warehouse role at Ennebiservice.
Nicola Barbanera
Owner, Ennebiservice
"A full-time employee, about €40,000 a year. That person at the computer is no longer needed."
Spare parts, not landfill
Ennebiservice helps people repair appliances instead of replacing them.
Nicola Barbanera
Owner, Ennebiservice
“We try to help people not throw their appliances away. We find and suggest the right spare part, perfect for your case.”
Digital before it was normal
Nicola digitised the repair shop in the early 2000s, well before Italian e-commerce caught up.
Nicola Barbanera
Owner, Ennebiservice
“The day Telecom came to connect ADSL inside the shop was the definitive leap. A day I will remember all my life.”
Shopify, spotted early
A tip-off pointed Nicola to Shopify years before it reached Italy.
Nicola Barbanera
Owner, Ennebiservice
“Look, this stuff is making noise, it’s a big thing, it’ll come to Italy too.”
Ennebiservice's advice is simple: don't be afraid to try. Innovation is the only way, and the right tools make all the difference.
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