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How Cafés Belleville automated its logistics with Sendcloud
Founded in 2013, Cafés Belleville is a specialty coffee roastery. It roasts its beans to order for maximum freshness and offers a wide selection of coffees, along with workshops, subscriptions, and the equipment to brew coffee at home like a pro.
CHALLENGE
Time-consuming, manual logistics
Before automating its logistics, the Cafés Belleville team handled every order by hand. Their tools were dated, creating shipping labels was slow and tedious, and mistakes were common. The company wanted a way to process orders faster, tighten up its workflow, and make parcel tracking easier.
SOLUTION
Automating for real efficiency gains
Sendcloud let Cafés Belleville automate every step of its shipping process, from creating labels to tracking parcels. By setting up shipping rules that match the way it works, the brand saved a huge amount of time.
With everything in one platform, it can now follow order status in real time and react quickly when something goes wrong, which has lifted customer satisfaction.
RESULTS
Real gains in speed, cost, and service quality
With Sendcloud, Cafés Belleville cut the time it takes to create shipping labels to a third, speeding up shipments while making fewer mistakes. Automated tracking means better communication with customers, in line with the standard of quality they expect.
Better shipping rates
The company gets better shipping rates, which lets it offer better delivery options.
Albin Durand
E-commerce Manager, Cafés Belleville
"We’ve cut the time we spend creating shipping labels to a third."
Easier tracking
Tracking parcels has become child’s play, and customers are kept informed throughout delivery with automatic updates.
Albin Durand
E-commerce Manager, Cafés Belleville
"Sendcloud lets us offer our customers several delivery options at checkout, which helps increase our conversion rate."
Less manual work
Fewer manual steps, fewer mistakes, and a smoother order preparation process.
Albin Durand
E-commerce Manager, Cafés Belleville
"Thanks to automating and fine-tuning our shipments with Sendcloud, customers are very happy and feel confident."
Time and money saved
A solution that met the automation needs, with savings in both time and money.
Albin Durand
E-commerce Manager, Cafés Belleville
"In the end, a solution that met our needs for automation, and with it savings in both time and money."
This logistics upgrade freed up time and resources, letting the roastery focus on what it does best: fresh coffee, delivered fast and without a hitch.
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