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How Cloudyboard sped up and professionalized its shipping with Sendcloud
Cloudyboard makes it comfortable to work away from the desk, with custom-designed laptop cushions made from high-quality materials. The lap desk combines bamboo wood with a soft cushion, keeping laptops from overheating and slipping on the couch, your legs or a terrace.
To build the best possible product, the founders first presented it at markets to gather honest feedback. After some setbacks, their first real successes came at Christmas markets, where the product was enthusiastically received and some customers became friends who return every year.
CHALLENGE
A slow, manual shipping process
Cloudyboard’s biggest challenge was the time its shipping process took. Labels had to be entered by hand for every shipment, and even the first carrier contract didn’t solve it, since everything still had to be typed manually. On top of that, many customers wanted to choose the carrier themselves, and as cart sizes grew the team lacked an overview of which shipping method was cheapest for each parcel size.
“We had to enter the shipping labels by hand for every shipment. It took far too long. Sendcloud is our rescue!”
SOLUTION
Faster labels and carrier choice with Sendcloud
Sendcloud was the rescue. After discovering the software by chance and arranging a call, Cloudyboard first saw the main benefit in noticeably lowering shipping costs, and only later realized how much work label creation at the push of a button saves. That freed the team to focus more on customers and service.
In the warehouse, any employee can print shipping labels in just a few clicks, which is the basis for much faster shipping. All orders are transferred automatically, so nothing gets lost, and the team can answer customer questions faster. As a next step, Cloudyboard plans to connect its own shipping contracts to Sendcloud, so customers can choose their preferred carrier at checkout without any extra work.
RESULTS
On-time shipping, even at Christmas
Delivery speed turned out to be one of the main reasons for positive customer reviews, alongside product quality. Especially for Christmas gifts, fast shipping is essential, and that needs a simple, clear process. With Sendcloud, Cloudyboard was able to ship every order on time.
Carrier choice at checkout
Customers pick their preferred carrier at checkout, with no extra work for the team.
Johannes Kerst
Co-founder, Cloudyboard
“With Sendcloud, our customers can finally choose their preferred carrier at checkout, and without any extra work for us!”
From manual entry to one click
Labels that once had to be typed by hand now print in a few clicks.
Johannes Kerst
Co-founder, Cloudyboard
“We had to enter the shipping labels by hand for every shipment. It took far too long. Sendcloud is our rescue!”
Labels used to be typed by hand
Every shipment meant entering the label manually, even after signing a first carrier contract.
Johannes Kerst
Co-Founder, Cloudyboard
“Our problem was how much time our shipping process took. We had to enter the shipping label by hand for every single shipment.”
Anyone in the warehouse can print
Whoever is packing can print the label in a few clicks, which is what made the speed-up possible.
Johannes Kerst
Co-Founder, Cloudyboard
“In our warehouse the labels can be printed in a few clicks by any member of staff. Being able to speed up label printing like that is the basis for our growth.”
What began as a fix for overheating laptops now ships fast and reliably, with a process ready to let customers choose their own carrier at checkout.
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