Shipping with Mondial Relay: everything you need to know!

Service point delivery is the preferred delivery method of the French (37%, according to our European consumer study). As an e-commerce merchant, it therefore seems essential to include Mondial Relay, the leader in this sector, in your delivery offering.

With over 20 years of experience, the carrier has established itself as one of the major players in parcel shipping. It is no coincidence that 90,000 e-commerce merchants trust it across Europe, including the most influential names in the industry such as Vinted, Leboncoin, Amazon, Asos, Cdiscount, and many others.

In this article...

1. How does Mondial Relay work?

2. The advantages offered by Mondial Relay

3. The delivery options offered by Mondial Relay

4. How does Mondial Relay work with Sendcloud?

5. Shipping with Mondial Relay: how does it work?

   
   
   

   

   A specialist in parcel delivery to consumers, Mondial Relay has the largest European e-commerce delivery network. Its offering, which we will cover in detail later, is varied, even though its core business remains parcel delivery to service points.

   Delivery with Mondial Relay

   To send a parcel with Mondial Relay, it's very simple. Once your items are packed, you simply need to label the parcel to drop it off at a service point. To do this, you have three options:

   Delivery flexibility

   The level of flexibility offered by Mondial Relay is very appealing to online shoppers. There's no need to wait at home all afternoon for a delivery; you simply stop by the nearest merchant or one that's on your commute between work and home. The opening hours of service points are generally wide enough to suit everyone.

   The same applies to returns: the same network can be used with the same service flexibility. Your customer no longer needs to go to a post office or contact a carrier; they can simply drop off the parcel to be returned at a service point.

   The cost-effective delivery method

   In addition to being convenient, service point delivery is generally the most cost-effective delivery method. As an e-commerce merchant, this can allow you to save money or more easily offer a goodwill gesture on delivery, which is very effective with online shoppers (for example, free delivery above a certain threshold). And when the customer covers the cost of delivery, they will always appreciate having this more affordable option.

   With Sendcloud, take advantage of Mondial Relay's services at very competitive prices and grow your business more easily.

   A more eco-friendly delivery method

   Did you know? According to the 2023 Sendcloud consumer study, 64% of online shoppers expect to be offered at least one eco-friendly delivery option when they make a purchase from an online store.

   Choosing service point delivery, the flagship product of the Mondial Relay range, is a step toward greener deliveries. Indeed, as you probably know, the last mile of delivery has the greatest environmental impact. Service point delivery eliminates this last mile and helps reduce carbon emissions. The planet wins.

   Shipping with Mondial Relay: the advantages

   • Mondial Relay delivery time: 3 days in France and 6 days in Europe

   • 12,000 service points and 300 lockers in France

   • 58,000 service points in Europe

   • 90,000 e-commerce merchants trust it across Europe

   • Parcels handed over upon presentation of identification

   • Choice of service point left to the customer

   • Option to pick up your parcel within 14 days

   • Competitive rates with Sendcloud: in France from €3.14 and in Europe from €3.28

   • Home delivery available in France and Europe

   • Parcel trackable at any time; the recipient is notified by email or SMS when their parcel is available

   • Standard delivery up to 30 kg, but possible up to 150 kg with Mondial Relay Drive

   • Several options available for printing labels

   • Different levels of Mondial Relay parcel insurance

   • Pickup service available from 400 parcels per month

   • The delivery options offered by Mondial Relay: service point delivery, home delivery, and Drive

     Service point delivery in France and Europe

     With a network of over 12,000 service points and 300 lockers in France, Mondial Relay can deliver to your customers as close to home as possible. The preferred solution of French consumers, the extensive network of partner merchants makes it possible to offer your customers a convenient local option. What's more, they can sometimes combine this stop with an errand, dropping by their usual grocer, florist, or newsstand.

     The conditions for service point delivery in France

     • Max weight: 50 kg

     • Max length: 200 cm

     • Max combined dimensions*: 200 cm (L + W + H)

     • Mondial Relay parcel insurance: from €50 to €500

     • Starting price with Sendcloud's Free plan: €3.45

     • *Maximum combined dimensions: the combined dimensions of a parcel are the sum of its length, width, and height.

       The conditions for locker delivery in France

       Mondial Relay's lockers offer the advantage of being accessible 24 hours a day, 7 days a week.

       • Max weight: 30 kg

       • Max length: 60 cm

       • Max combined dimensions: 130 cm (L + W + H)

       • Mondial Relay parcel insurance: from €50 to €500

       • The conditions for service point delivery in Europe

         Delivery is possible in Europe thanks to an extensive network of over 3,000 service points in Spain, 1,400 in Belgium and Luxembourg, 950 in the Netherlands, and 530 in Portugal.

         • Max weight: 50 kg

         • Max length: 200 cm

         • Max combined dimensions: 200 cm (L + W + H)

         • Mondial Relay parcel insurance: from €50 to €500

         • Starting price with Sendcloud's Free plan: €3.86 for the Benelux and €5.78 for Spain

         • Home delivery in France and Europe

           After service points, home delivery is the 2nd most requested delivery method among French consumers. Take advantage of it with Mondial Relay!

           The conditions for home delivery in France:

           • Max weight: 30 kg

           • Max length: 120 cm

           • Max combined dimensions: 150 cm (L + W + H)

           • Mondial Relay parcel insurance: from €50 to €500

           • The conditions for home delivery in Europe:

             Home delivery in Europe with Mondial Relay is currently possible in Germany, Austria, Belgium, Spain, Italy, Luxembourg, Portugal, and the Netherlands. The carrier has expressed its intention to expand its network soon.

             • Max weight: 30 kg

             • Max length: 120 cm

             • Max combined dimensions: 150 cm (L + W + H)

             • Mondial Relay parcel insurance: from €50 to €500

             • Starting price with Sendcloud's Free plan: €7.74

             • The Mondial Relay Drive offer

               A very appealing offer for e-commerce merchants who sell heavy or large items, Mondial Relay Drive allows you to deliver parcels weighing up to 150 kg to 300 specially adapted service points. Not all carriers offer this kind of service for heavy or bulky parcel deliveries, so keep it in mind if you sell oversized items!

               How does Mondial Relay work with Sendcloud?

               
               
               

               

               Whether you sell your products on Woocommerce, PrestaShop, Shopify, Cdiscount, Ebay, and more than 50 integrations, you don't need to install a Mondial Relay module on your CMS to be able to ship with the carrier. With Sendcloud, generating a Mondial Relay label takes just two clicks, no matter your sales channels.

               To easily offer delivery with Mondial Relay in your online store, integrate the carrier directly into your account on the Sendcloud platform. If you already have a contract with Mondial Relay, you can import it and continue to benefit from it. We also provide our pre-negotiated contracts, so you can enjoy very attractive Mondial Relay rates and greater convenience.

               Add Mondial Relay to your multi-carrier strategy

               Two important figures from the 2023 Sendcloud consumer study are worth mentioning here:

               72% of online shoppers abandon their cart because of delivery costs that are too high, and 23% because their preferred delivery method is not available.

               Beyond centralizing sales channels and obtaining competitive rates, Sendcloud allows you to ship with Mondial Relay and more than 80 local and international carriers. This lets you offer your customers the most popular delivery options, as well as access the most cost-effective methods suited to each shipment.

               A unique post-purchase experience

               We can't say it enough: the customer experience doesn't stop when they buy your products. In fact, what happens afterward can even be decisive: a problem with tracking or a poor delivery or returns experience generally leads to negative reviews, which, as you know, are harmful to your growth.

               Regarding tracking, 26% of online shoppers say they would not order again from an online store that does not offer delivery tracking.

               Shipping your Mondial Relay parcels via Sendcloud also means that you have the option to send tracking notifications, namely emails, tracking pages, and SMS that reflect your brand. You can also activate a customized returns portal based on your criteria: everything you need to offer a flawless post-purchase experience and build customer loyalty.

               If you still don't have a Sendcloud account, you can create an account for free and test all our features for 14 days.

               The Sendcloud team wishes you happy shipping with Mondial Relay!